Frequently Asked Questions

Q: How do I get access to the Football System app?

A: You need to receive an activation link from your team administrator. Once you're an active team member, the admin will send you an email with a unique activation link to set up your account.

Q: I didn't receive an activation link. What should I do?

A:

1. Check your spam/junk folder
2. Make sure the admin has your correct email address
3. Contact your team administrator to resend the activation link

Q: How do I activate my account?

A:

1. Click the activation link in your email
2. The link will open the Football System app (or prompt you to download it)
3. Create a password for your account
4. Confirm your password
5. Click "Activate Account"
6. You can now log in with your email and password

Q: The activation link says it's expired. What do I do?

A: Activation links expire after 7 days for security reasons. Contact your team administrator to request a new activation link.

Q: I forgot my password. How do I reset it?

A: Currently, password reset functionality is managed by team administrators. Contact your admin to help reset your password or issue a new activation link.

Q: Can I change my email address?

A: Yes! You can change your email in the Profile section of the app. You'll need to verify the new email address by clicking a confirmation link we send you.

Q: I'm logged in but the app says "Access pending approval". What does this mean?

A: Your account has been created, but the team administrator hasn't enabled app access yet. This usually happens during testing phases or if you're a new member. Contact your admin to enable your access.

Q: Can I use the same account on multiple devices?

A: Yes! You can log in on multiple devices. Each device will receive push notifications independently.

Q: How do I respond to a training invitation?

A:

1. Open the app and tap on the training from the list
2. Choose one of the three options:
   • Playing - You're coming to play
   • Not Playing - You're not coming
   • Social Part - You're coming for socializing but not playing
3. Add guest players if needed
4. Tap "Submit Your Decision"

Q: Can I change my response after submitting?

A: Yes, you can change your response anytime BEFORE the cutoff time. After the cutoff time, responses are locked.

Q: What is the cutoff time?

A: The cutoff time is the deadline for confirming your attendance, usually set a few hours before training starts. You cannot change your response in the app after this time.

Q: Where can I see who else is attending?

A: On each training detail page, scroll down to see:

• Summary: Total playing, not playing, social part, and no answer
• Invited Players: Full list of all invited players with their responses

Q: What happens if a training is canceled?

A: You'll receive a push notification immediately. The training will show a "Training Canceled" banner in the app.

Q: What push notifications will I receive?

A: You'll receive notifications for:

1. New training invitation - When a new training is announced
2. Training canceled - If admin cancels the training
3. Attendance reminder - Sent a few hours before training if you haven't responded yet

Q: Why am I not receiving push notifications?

A: Check the following:

1. Notification permissions are enabled in device settings
2. You're logged in to the app
3. Your device has internet connection
4. "Do Not Disturb" mode is off

Q: How do I turn off push notifications?

A: You can disable notifications in your device settings or by logging out of the app.

Q: How do I update my profile information?

A:

1. Tap the "Profile" tab in the app
2. Tap "Edit Profile"
3. Update your information (name, phone, birthday, company name)
4. Tap "Save"

Q: Can I add a profile picture?

A: Not in the current version. Profile pictures may be added in a future update.

Q: Why don't I see all trainings?

A: You only see trainings you've been invited to. Team administrators create trainings and invite specific players.

Q: Can I see past trainings?

A: Yes! Switch to the "Past" tab in the training list to view previous trainings and see who attended.

Q: The app is crashing. What should I do?

A:

1. Force close the app and restart it
2. Make sure you have the latest version of the app
3. Restart your device
4. Uninstall and reinstall the app
5. If the problem persists, contact support

Q: I can't log in. It says "Invalid email or password."

A:

1. Double-check your email address for typos
2. Make sure your password is correct (passwords are case-sensitive)
3. Try resetting your password through your administrator
4. Make sure you've activated your account first

Q: I'm an admin. How do I cancel a training?

A:

1. Open the training detail
2. Scroll down and tap "Cancel Training"
3. Confirm "Are you sure?"
4. The training will be marked as canceled and all invited players will receive a push notification

Q: Can I create or edit trainings in the app?

A: Not currently. Creating and editing trainings must be done through the web interface.